FRANCISCO, Arlene. Leadership Traits and Styles among Selected BPO Industries Vis-A-Vis Employees’ Retention and Performance: A Leadership Flexibility-Adaptability Model (LFAM). International Journal of Education, Research, and Innovation Perspectives, Philippines, v. 2, n. 9, p. 826–836, 2026. DOI: 10.5281/zenodo.22690876. Disponível em: https://ijerip.erio.org.ph/index.php/articles/article/view/1691. Acesso em: 21 sep. 2026.