GABIN, Florrench. Illocutionary Forces in BPO Discourse: Identifying Speech Acts of Call Center Agents in Technical Service Interactions. International Journal of Education, Research, and Innovation Perspectives, Philippines, v. 2, n. 4, p. 538–598, 2026. DOI: 10.5281/zenodo.19558706. Disponível em: https://ijerip.erio.org.ph/index.php/articles/article/view/432. Acesso em: 17 apr. 2026.