J. J. Boquiron and M. S. Lising, “Implementation of the Citizen’s Charter Provision of Republic Act 11032 and Service Delivery Satisfaction Among the Barangays of Naic, Cavite”, IJERIP, vol. 2, no. 2, pp. 807–876, Feb. 2026, doi: 10.5281/zenodo.18726208.