A Narrative Analysis of Senior Citizens’ Journey in Securing Social Pension Program

Abstract

This study entitled; A Narrative Analysis of Senior Citizens’ Journey in Securing Social Pension Program, IBA College of Mindanao, Inc., SY 2025–2026, by Raima M. Sumayan and Jeziel Q. Lagar. This study aimed to describe the experiences of senior citizens in securing social pension benefits, explore the meanings they attach to these experiences, and generate insights that may inform improvements in the delivery of the Social Pension Program. A qualitative research design was employed, specifically narrative analysis, with data gathered through in-depth interviews with five participants. This approach allowed for a deeper understanding of the lived experiences and personal narratives of senior citizens in accessing the Social Pension Program. The study revealed key themes such as systemic and structural barriers, complex application processes, and geographical and physical accessibility challenges that affect senior citizens’ access to social pension benefits. Despite these challenges, participants demonstrated resilience and relied on family and community support. The pension was found to be essential for meeting basic needs and financial security, although limited in amount, while also providing emotional benefits such as dignity, independence, and reduced anxiety. Overall, the findings highlight the need for a more accessible, transparent, and compassionate pension system. The study concludes that while the Social Pension Program is beneficial, its effectiveness is hindered by inefficiencies in implementation. Improvements such as simplifying procedures, enhancing accessibility, increasing financial support, and ensuring responsive and compassionate service delivery are necessary to better serve senior citizens.