Synergizing Clinical and Administrative Workflows: The Role of Integrated Process Management, Interdepartmental Collaboration, and Operational Resilience in Acute Care Hospitals
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https://doi.org/10.5281/zenodo.21241625Keywords:
synergizing clinical and administrative workflows integrated process management, interdepartmental collaboration, and operational resilience in acute care hospitalsAbstract
This study examined the extent of workflow integration, interdepartmental collaboration, operational resilience, and patient care efficiency in an acute care hospital, alongside their interrelationships and predictive influence on overall performance. Employing a descriptive-correlational research design, data were gathered via a structured Likert-scale questionnaire from 80 clinical, ancillary, and administrative hospital personnel and analyzed using weighted mean, Pearson correlation, Cronbach’s alpha, and multiple regression analysis. Findings revealed high levels of patient care and operational efficiency, moderately high levels of workflow integration and interdepartmental collaboration, and moderate operational resilience, with reliability testing demonstrating excellent internal consistency across all constructs. Significant positive relationships were identified among all variables. Multiple regression analysis further revealed that the combined variables significantly predicted patient care and operational efficiency, with interdepartmental collaboration emerging as the strongest predictor, followed by operational resilience and workflow integration. The study concludes that healthcare performance in acute care hospitals depends heavily on structural systems, active collaboration, communication, and organizational adaptability. Strengthening workflow systems, enhancing communication pathways, and promoting proactive resilience strategies contribute significantly to improving operational continuity and patient-centered outcomes. Based on these findings, the study proposed the Integrated Resilient Healthcare Operations Framework, which combines coordinated workflows, collaborative practices, and adaptive operational strategies to foster efficient, highly resilient, and patient-focused hospital services.
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