An Evaluation of the Run After Contribution Evaders (RACE) Campaign of the Social Security System (SSS): Toward an Enhanced Contribution Collection and Employer Compliance
DOI:
https://doi.org/10.5281/zenodo.22673939Keywords:
Social Security System, Run After Contribution Evaders Campaign, contribution collection, employer compliance, social security, delinquency, evasion, enforcement, public value theory, public value, trust and legitimacy, service delivery quality, efficiency, operational capacityAbstract
This study evaluated the Run After Contribution Evaders (RACE) Campaign of the Social Security System (SSS) as an instrument for improving employer compliance and contribution collection. It examined the campaign through the key dimensions of Public Value Theory; identified challenges in its implementation; determined contribution collection issues affecting employers; and explored ways to further improve compliance and collection. The study employed a mixed-methods approach using interviews and surveys. Key informants were SSS Account Officers and Legal Enforcement Officers involved in the conduct of the RACE Campaign, while survey respondents were SSS Call Center employees who regularly handle employer inquiries and complaints related to contribution collection and compliance. Descriptive analysis was utilized for the survey responses while interview data were analyzed thematically. The findings showed that the RACE Campaign generally promotes employer awareness, encourages settlement of delinquent contributions, and ensures employees’ access to SSS benefits. However, its implementation is affected by system and manpower limitations, logistical constraints, heavy workloads and procedural delays. Contribution collection is also affected by online remittance difficulties, payment issues and delays, unclear guidelines, and system usability issues. The study concludes that enforcement alone is insufficient to achieve sustained compliance. It recommends strengthening digital systems, simplifying procedures, improving employer communication and education, increasing manpower and operational resources, and using the latest technological advancements for improved monitoring and compliance.
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