Quality of Work Life in the Covid-19 Pandemic and Performance of LGU Employees in the 3rd District of Cotabato Province

Authors

  • Virgilio M. Fuerte University of Southern Mindanao Author
  • Mitzi Aileen M. Alba University of Southern Mindanao Author

DOI:

https://doi.org/10.5281/zenodo.18803242

Keywords:

COVID-19 pandemic, Individual Performance Commitment Review, local government units, quality of work life, performance

Abstract

The study employed a descriptive‑correlational research design to determine the relationship between quality of work life and the performance of regular Local Government Unit (LGU) employees in the 3rd District of Cotabato Province during the COVID‑19 pandemic. A total of 125 regular employees were selected through stratified random sampling with proportionate allocation, representing 20% of the workforce from five municipal LGUs: Matalam, Carmen, Kabacan, Mlang, and Tulunan. Findings revealed that employees were generally satisfied with the social and environmental aspects of their work settings while carrying out their tasks to fulfill organizational goals. Results further indicated that, even amid the challenges posed by the pandemic, employees experienced a good to excellent quality of work life. Correspondingly, their performance, as measured through the Individual Performance Commitment Review (IPCR), was rated as very satisfactory. Statistical analysis established a significant relationship between quality of work life and employee performance, suggesting that improvements in employees’ work‑life quality positively relate to higher performance outcomes. Overall, the study concludes that during the COVID‑19 pandemic, regular LGU employees in the 3rd District of Cotabato maintained favorable levels of work‑life quality and demonstrated strong performance, with the two variables showing a meaningful and significant association.

 

Downloads

Download data is not yet available.

References

Blumberg, M., & Pringle, C. D. (2012). The missing opportunity in organizational research: Some implications for a theory of work performance. Academy of Management Review, 7(4), 560–569.

Borman, W. C., & Motowidlo, S. J. (2011). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. Borman (Eds.), Personnel selection in organizations (pp. 71–98). Jossey-Bass.

Brief, A. P., & Motowidlo, S. J. (2011). Prosocial organizational behaviors. Academy of Management Review, 11(4), 710–725.

Brown, S. (2012). Likert scale examples for surveys. Iowa State University Extension.

Campbell, J. P. (2011). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 1, pp. 687–732). Consulting Psychologists Press.

Conway, J. M. (2011). Distinguishing contextual performance from task performance for managerial jobs. Journal of Applied Psychology, 84, 313–328.

Cross, O., & Daniel, C. O. (2020). Analysis of quality work life on employees’ performance. International Journal of Business and Management Invention, 8(2), 60–65.

Deole, S., Deter, M., & Huang, Y. (2021). Home sweet home: Working from home and employee performance during the COVID-19 pandemic in the UK. Bergische Universität Wuppertal Working Paper.

Department of Labor and Employment. (2020). Labor advisory no. 17, series of 2020: Guidelines on employment preservation upon the resumption of business operation. https://www.dole.gov.ph/news/labor-advisory-no-17-serie-2020guidelines-on-employment-preservation-upon-the-resumption-of-business-operation/

Feldman, T. W. H. (2011). Age, work experience, and the psychological contract. Journal of Organizational Behavior, 30, 1053–1075.

Glińska-Neweś, A., & Lis, A. (2016). Paradoks współwystępowania organizacyjnych zachowań obywatelskich i kontrproduktywnych. Prace Naukowe Uniwersytetu Ekonomicznego we Wrocławiu, 422, 265–274.

Goodhue, D. L. (2011). Understanding user evaluations of information systems. Management Science, 47(12), 1827–1844.

Hamad, L. H. (2018). The impact of quality of work life on employees’ job performance (Master’s thesis). University of Kurdistan.

Hellriegel, D., Jackson, S. E., Slocum, J., & Karakas, F. (2010). Spirituality and performance in organizations: A literature review. Journal of Business Ethics, 94(1), 89–106.

Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., de Vet, H. C. W., & van der Beek, A. J. (2014). Construct validity of the individual work performance questionnaire. Journal of Occupational and Environmental Medicine, 56(3), 331–337. https://doi.org/10.1097/JOM.0000000000000113

Lau, T., Wong, Y. H., Chan, K. F., & Law, M. (2011). Information technology and the work environment: Does it change the way people interact at work? Human Systems Management, 20(3), 267–280.

Leitão, J., Pereira, D., & Gonçalves, Â. (2019). Quality of work life and organizational performance: Workers’ feelings of contributing, or not, to the organization’s productivity. International Journal of Environmental Research and Public Health, 16(20), Article 3803. https://doi.org/10.3390/ijerph16203803

Louis, K. S., & Smith, B. (2011). Teacher working conditions. In P. Reyes (Ed.), Teachers and their workplace: Commitment, performance, and productivity (pp. 23–47). Sage.

Nanjundeswaraswamy, T. S., & Swamy, D. R. (2015). Leadership styles and quality of work life in SMEs. Management Science Letters, 5(1), 65–78. https://doi.org/10.5267/j.msl.2014.12.006

Narayanamurthy, G., & Tortorella, G. (2021). Impact of COVID-19 outbreak on employee performance: Moderating role of Industry 4.0 base technologies. International Journal of Production Economics, 234, Article 108075. https://doi.org/10.1016/j.ijpe.2021.108075

Nerdinger, F. W. (2011). Formen des arbeitsverhaltens. In F. W. Nerdinger, G. Blickle, & N. Schaper (Eds.), Arbeits- und organisationspsychologie. Springer.

Organ, D. W. (2011). Organizational citizenship behavior: It’s construct clean-up time. Human Performance, 10(2), 85–97. https://doi.org/10.1207/s15327043hup1002_2

Parker, S. K., Williams, H. M., & Turner, N. (2011). Modeling the antecedents of proactive behavior at work. Journal of Applied Psychology, 91(3), 636–652. https://doi.org/10.1037/0021-9010.91.3.636

Pradhan, R. K., & Jena, L. K. (2016). Employee performance at workplace: Conceptual model and empirical validation. Business Perspectives and Research, 5(1), 69–85. https://doi.org/10.1177/2278533716671630

Rahman, M., Kistyanto, A., & Surjanti, J. (2020). Flexible work arrangements in COVID-19 pandemic era: Influence on employee performance and the mediating role of innovative work behavior. International Journal of Management Innovation & Entrepreneurial Research, 6, 10–22. https://doi.org/10.18510/ijmier.2020.622

Ramos, J., & Prasetyo, Y. (2020). The impact of work-home arrangement on the productivity of employees during COVID-19 pandemic in the Philippines: A structural equation modelling approach. In Proceedings of the 6th International Conference on Industrial and Business Engineering (pp. 135–140). https://doi.org/10.1145/3429551.3429568

Reddy, D. M. L., & Reddy, P. D. M. (2014). Comparative analysis of quality of work life among public and private sector bank employees. International Journal of Organizational Behaviour & Management Perspectives, 2(4), 641–648.

Sarmiento, R., & Beale, J. (2007). Determinants of performance amongst shop-floor employees. Management Research News, 30(12), 915–927.

Schmich, M. (2020, September 14). Is 2020 truly the worst year ever? Star Tribune.

Sharma, N., & Verma, D. S. (2013). Importance of quality of work life in small-scale industries for employees. International Journal of Latest Research in Science and Technology, 2(2), 153–156.

Szostek, D. (2017). The use of marketing research in internal marketing: The methods of measurement of counterproductive work behaviors in an organization. Annales Universitatis Mariae Curie-Skłodowska, Sectio H Oeconomia, 51(2), 245–252. https://doi.org/10.17951/h.2017.51.2.245

Tripathy, S. P. (2014). Impact of motivation on job performance of contractual staff in Devi Ahilya University Indore (M.P.). Paripex–Indian Journal of Research, 3(5), 1–5.

UNESCO. (2020). Guidance for employers on flexible work arrangements and other good workplace practices in the context of COVID-19. https://www.unicef.org/mongolia/media/1476/file

Viswesvaran, C., Ones, D. S., & Schmidt, F. L. (2011). Comparative analysis of the reliability of job performance ratings. Journal of Applied Psychology, 81, 557–574.

Vyas, L., & Butakhieo, N. (2021). The impact of working from home during COVID-19 on work and life domains: An exploratory study on Hong Kong. Policy Design and Practice, 4(1), 59–76. https://doi.org/10.1080/25741292.2020.1863560

Weitzer, J., Papantoniou, K., Seidel, S., Klösch, G., Caniglia, G., Laubichler, M., Bertau, M., Birmann, B. M., Jäger, C. C., Zenk, L., Steiner, G., & Schernhammer, E. (2021). Working from home, quality of life, and perceived productivity during the first 50-day COVID-19 mitigation measures in Austria: A cross-sectional study. International Archives of Occupational and Environmental Health. https://doi.org/10.1007/s00420-021

Yadav, R., & Khanna, A. (2014). Literature review on quality of work life and their dimensions. Journal of Humanities and Social Science, 19(9), 71–80.

Downloads

Published

2026-02-27

How to Cite

Fuerte, V., & Alba, M. A. (2026). Quality of Work Life in the Covid-19 Pandemic and Performance of LGU Employees in the 3rd District of Cotabato Province. International Journal of Education, Research, and Innovation Perspectives, 2(2), 1213-1268. https://doi.org/10.5281/zenodo.18803242

Similar Articles

21-30 of 90

You may also start an advanced similarity search for this article.