Compliance to Barangay Justice System Procedures, Conflict Resolution Effectiveness and Service Delivery Efficiency in Zone 20, Pasay City: Basis for an Intervention Measure
DOI:
https://doi.org/10.5281/zenodo.23902183Keywords:
Barangay Justice System, Katarungang Pambarangay, Procedural Compliance, Conflict Resolution Effectiveness, Service Delivery Efficiency, Lupon TagapamayapaAbstract
This study assessed compliance with Barangay Justice System procedures, conflict resolution effectiveness, and service delivery efficiency in Zone 20, Pasay City, Philippines, as the basis for an intervention measure. Employing a descriptive-correlational research design, the study involved 564 respondents, composed of 16 barangay chairmen, 150 Lupon Tagapamayapa members, and 398 constituents from the 16 barangays of Zone 20, selected through purposive sampling, total enumeration, and Slovin’s formula. Data were gathered using a validated researcher-made survey questionnaire and analyzed using percentage, weighted mean, one-way Analysis of Variance (ANOVA), and Pearson Product-Moment Correlation. Results revealed that compliance with Barangay Justice System procedures (WM = 4.73), conflict resolution effectiveness (WM = 4.56), and service delivery efficiency (WM = 4.64) were all rated Strongly Agree, and that the three groups of respondents did not differ significantly in their assessments of the seven procedural components (F = 0.001 to 0.024; critical value = 3.00). Procedural compliance was significantly and positively related to six of the seven dimensions of conflict resolution effectiveness, notably settlement rate (r = .646), and to resource utilization (r = .722) and timeliness of case handling (r = .363) as dimensions of service delivery efficiency, while conflict resolution effectiveness was significantly related to resource utilization, responsiveness of barangay officials, and accessibility of services. Problems were rated Least Encountered (WM = 1.89). The study concluded that the Barangay Justice System in Zone 20 is effectively implemented and that procedural compliance is closely associated with effective dispute resolution and efficient resource use. The proposed intervention, Project JUSTICE, was rated highly suitable (WM = 4.77), acceptable (WM = 4.74), and feasible (WM = 4.80), implying its readiness for adoption to sustain and strengthen community-based justice administration.
Downloads
References
Adato, A., Belano, N., La Rosa, D., Plazo, J. R., Sumali, L., & Osorio, D. A. (2025). Barangay justice system in Barangay San Bartolome, Novaliches, Quezon City. AA Research Index.
Alejandro, G. H. L. H. T. (2022, October 17). Barangay justice system in the Philippines: Challenges and innovations. EPRA Journals.
Alibogha, S. E., & Bedona, Z. D., Jr. (2020). A case study on the practices of the Katarungang Pambarangay in the administration of the barangay justice system in selected barangays in Iloilo City: Implication to the legal system. Central Philippine University Repository.
Añana, E. L. A., Javier, J. J. M., & Sarno, J. M. D. (2024). Awareness on the barangay justice system and its relativity conflict management skills of Lupong Tagapamayapa in Sta. Maria, Davao Occidental, Philippines. International Journal of Legal Studies, 17(1), 113–148. https://doi.org/10.5604/01.3001.0054.6966
Ayeo-Eo, S. P., Jimmy, C. V. B., Jr., Sari, S. D., Eviningrum, S., Arrizal, N. Z., & Kharisma, B. U. (2026). Comparative analysis of the alternative dispute resolution practices of Indonesia and Philippines. Multidisciplinary Science Journal, 8(8), Article 2026505. https://doi.org/10.31893/multiscience.2026505
Baylor, A. (2020). Design justice in municipal criminal regulation. SSRN. https://doi.org/10.2139/ssrn.3648644
Bezerra, E. V., França, A. J. R., & Barbosa, J. A. C. F. (2025). Justice 4.0 centers and effectiveness of judicial service delivery: Access to justice and procedural efficiency in Brazil. Ius Humani Law Journal, 14(2), 485–517. https://doi.org/10.31207/ih.v14i2.442
Bonifacio, M. A., Palmero, E., Siosan, J. F., & Tomoling, D. (2008). The barangay justice system of Barangay Kalusugan, New Manila, Quezon City: An assessment. eJournals PH.
Bosio, E. (2025, February 27). Improving the efficiency of courts can boost a country’s economic growth. World Bank Blogs.
Cohen, L., Manion, L., & Morrison, K. (2018). Research methods in education (8th ed.). Routledge.
Creswell, J. W. (2021). A concise introduction to mixed methods research (2nd ed.). SAGE.
Escabel, M. G. (2020). Implementation of barangay justice system: Its implication to setting of disputes. eJournals PH.
Fernandez, M. I., & Ignacio, M. R. A. (2023, December 14). Enhancing conflict resolution through the barangay justice system: The impact of Project BRAVE in BARMM. Philippine Institute for Development Studies.
Fernandez, M. I., Liang, Y., & Abrigo, M. (2023). Building community trust and conflict mediation capacity: Evidence from the barangay justice system in the Philippines. Innovations for Poverty Action. https://poverty-action.org/building-community-trust-and-conflict-mediation-capacity-evidence-barangay-justice-system
Glecemae, V. A. P. B. (2021, February 6). The implementation of the Barangay Justice System as a community-based dispute settlement mechanism in Barangay Mansilingan in Bacolod City: A policy review. Philippine Legal Research.
Glubwila, S., Khruakham, S., & Boonpadung, P. (2021, July 31). Community justice as a conflict management mechanism in Thailand, Indonesia, the Philippines, and Myanmar. Kasetsart Journal of Social Sciences.
Gonzales, L. A. S. (2022). Implementation of barangay justice system and community satisfaction in the municipality of Calauan, Laguna: Basis for intervention program. International Journal of Research Publications, 104(1). https://doi.org/10.47119/ijrp1001041720223512
Haque, M. N., Costales, E., Beckers, D., Sharifi, A., Aad, S., & Mora, L. (2026). (In)justice in smart cities: Barriers and an integrative framework for solution pathways from a global perspective. Sustainable Development. https://doi.org/10.1002/sd.70620
Hodal, K. (2022, October 19). Poor bear the brunt as global justice system fails 5.1 billion people – study. The Guardian.
Huebner, B. M., & Giuffre, A. (2022). Reinforcing the web of municipal courts: Evidence and implications post-Ferguson. RSF: The Russell Sage Foundation Journal of the Social Sciences, 8(1), 108–127. https://doi.org/10.7758/rsf.2022.8.1.05
Jetschke, A., Svensson, I., & Hall, J. (2021, June 15). Power mediators and pure mediators: Exploring their impact on implementing internal peace agreements. University of Göttingen Repository.
Johnson, R. B., & Christensen, L. (2020). Educational research: Quantitative, qualitative, and mixed approaches (7th ed.). SAGE.
Lat, K. I. E., & Lat, I. C. (2024). Katarungang Pambarangay law (P.D. 1508). Central Book Supply.
Mohammad, A.-G. (2024). Effectiveness of barangay justice system in Zamboanga City: An assessment. International Journal of Multidisciplinary Research and Publications, 7(1), 195–198.
Molaiwa, A. (2021). Municipal courts and environmental justice in South African local government. Potchefstroom Electronic Law Journal, 24, 1–40. https://doi.org/10.17159/1727-3781/2021/v24i0a8990
Moore, C. W. (2014). The mediation process: Practical strategies for resolving conflict (4th ed.). Jossey-Bass.
Navarro, G. C. B. (2024). Effectiveness of international courts: From compliance to transformative impact. In A. von Bogdandy, F. Piovesan, E. Ferrer Mac-Gregor, & M. Morales Antoniazzi (Eds.), The impact of the Inter-American human rights system: Transformations on the ground (pp. 138–152). Oxford University Press. https://doi.org/10.1093/oso/9780197744161.003.0008
Neuman, W. L. (2020). Social research methods: Qualitative and quantitative approaches (8th ed.). Pearson.
Noveloso, J. P., Nebrida, A., Badua, R., Calica, C. C. R., Diza, P. B. A., Ragonton, V., & Chatoy, T. (2024). Harmonizing community justice: Evaluating the effectiveness of Katarungang Pambarangay in Bacnotan, La Union. International Research Journal of Science, Technology, Education, and Management, 4(2), 58–74.
Olila, L. B. J. E. K. O. (2024). An assessment of barangay justice as an alternative in court litigation. Manuel S. Enverga University Foundation Research.
Ordoñez, A. P., & Ordoñez, A. A. (2025). Implementation and community satisfaction of barangay justice system in the local government unit of Aritao: Challenges and opportunities. International Journal of Research Studies in Education, 14, 227–239. https://doi.org/10.5861/ijrse.2025.25118
Pajimola, A. H., & Salom, M. (2023). Alternative dispute resolution in the context of barangay justice system: Compliance and competencies of arbitrators, conciliators, and mediators. Educational Research Center Philippines, 2(2), 706–718.
Perumalsamy, V., Perumal, J., Naidoo, P., & Taliep, N. (2024). Social (in)justices during the educator developmental appraisal process: A post-apartheid South African case study. ERIC.
Presidential Decree No. 1508. (1978). Establishing a system of amicably settling disputes at the barangay level [Katarungang Pambarangay Law]. https://lawphil.net/statutes/presdecs/pd1978/pd_1508_1978.html
Ramos-Maqueda, M., & Chen, D. L. (2024). The data revolution in justice. World Development, 186, Article 106834. https://doi.org/10.1016/j.worlddev.2024.106834
Republic Act No. 7160. (1991). The Local Government Code of 1991. https://lawphil.net/statutes/repacts/ra1991/ra_7160_1991.html
Robeniol, G. T. (2020). The law on Katarungang Pambarangay (explained in English and Filipino). Central Book Supply.
Rodriguez, R. B. (2021). The revised Katarungang Pambarangay law, implementing rules, forms and cases (2021 ed.). Rex Book Store.
Ronda, M., & Rose, L. H. (2024). Project Impact: A public community college campus-based support and reentry program for justice-impacted students in New York City. ERIC.
Schiller, T. (2023). Comparison of different countries’ criminal justice systems: Perspectives from the Netherlands. Office of Justice Programs.
Tyler, T. R. (1990). Why people obey the law. Yale University Press.
Umengan, M. J. T. (2023). Extent of compliance with the Local Government Code (LGC) in barangay dispute resolution: An evaluation of Lupong Tagapamayapa. Russian Law Journal.
United Nations Development Programme. (2022). E-justice: Digital transformation to close the justice gap. https://www.undp.org/publications/e-justice-digital-transformation-close-justice-gap
United Nations Office on Drugs and Crime. (n.d.-a). Criminal justice reform. https://www.unodc.org/unodc/en/urban-safety/criminal-justice-reform.html
United Nations Office on Drugs and Crime. (n.d.-b). Justice systems are accountable, effective, and independent. UNODC Eastern Africa.
Valones, A. A. D. (2025). The legal framework for enhancing barangay justice system as a grassroots-based alternative dispute resolution mechanism in the Philippines. International Journal of Novel Research and Development.
Verdad, J. (2024). Mediating disputes in the barangays: The work world of Lupon chiefs. International Journal of Law and Politics Studies, 6(5), 205–225. https://doi.org/10.32996/ijlps.2024.6.5.11
Villamizar, G. S. R. (2020). Implementación de la mediación comunitaria como vía de pacificación en la solución de conflictos [Implementation of community mediation as a path to pacification in conflict resolution]. Eirene Estudios de Paz y Conflictos, 3(4), 67–80. https://doi.org/10.62155/eirene.v3i4.82
von Bertalanffy, L. (1968). General system theory: Foundations, development, applications. George Braziller.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
How to Cite
