iSkulFlow: An Event-Driven Queueing and Transactional Management System for Registrar and Financial Services

Abstract

Scheduling of appointments, document requests, payments recording and monitoring queues remain a challenge in educational institutions as they still use manual and fragmented systems. VMC Asian College Foundation, Inc. has a slow processing of academic documents, physical queue and weak transparency of monitoring which can be the cause of inefficiencies and dissatisfaction of the services. This project has come up with iSkulFlow, a smart academic appointment and document request, which is an integration of email notification and web-based administration panel. The purpose of the study was to automate the appointment booking, accelerate the process of document requesting, improve queue management, and administrative monitoring. A descriptive-developmental design of a study was adopted. The development of the system was based on the agile methodology and it was evaluated according to the System Usability Scale (SUS) among the administrators, registrar staff, cashier staff, and students. The findings have shown that the system has obtained an overall acceptable usability rating and has performed really well in terms of functionality, usability, reliability and efficiency. Results show that iSkulFlow is very effective in increasing the speed of transaction, the level of physical congestion, the level of monitoring transparency, and manually reducing errors in managing academic services. The researchers come to the conclusion that the introduction of an online appointment and document management system allows increasing the efficiency of institutions operations and service provision.